Privacy Policy

EONIX Research — Privacy Notice

Protecting the privacy of the researchers, partners and visitors who interact with EONIX Research is a responsibility we take seriously. This notice explains what information we gather when you use our website or place a research order, the reasons we process it, and the choices you have over your data. By continuing to use the site you acknowledge the practices described below.

1. Information We Collect

Depending on how you interact with EONIX Research, we may receive the following categories of data:

• Identification details: your full name, laboratory or institution, email, postal addresses used for shipping and invoicing, telephone number, and the payment credentials required to process a transaction.
• Order records: the items you purchase, batch numbers, prior order history, and the payment method used at checkout.
• Technical signals: IP address, approximate location, device and browser characteristics, referring pages, and the pages you view while navigating our catalogue.

2. How We Use Your Information

Information collected through the site is used strictly for legitimate operational purposes, including:

• Fulfilling orders: preparing your shipment, processing payment, issuing batch certificates and arranging dispatch.
• Account and order communication: sending confirmations, dispatch notifications, customs documentation and any service messages tied to your purchase.
• Product and site improvement: understanding how researchers use the catalogue so we can refine our pens, documentation and user experience.
• Compliance and integrity: meeting our legal and regulatory obligations, deterring fraudulent activity and protecting the EONIX brand and supply chain.

3. How We Protect Your Information

We apply a combination of administrative, technical and physical safeguards to keep your information secure. Payment data is encrypted in transit, customer records are stored on access-controlled systems, and internal access is limited to staff whose role requires it. No online transmission can ever be guaranteed to be completely impenetrable, but we work continuously to maintain a high standard of protection.

4. Sharing Your Information

EONIX Research does not sell or rent personal data. We only share information with third parties in narrow, defined situations:

• Operational partners: payment processors, logistics and courier providers, and IT vendors who help us run the site. They are contractually bound to use your data only for the service we have requested.
• Legal and regulatory requests: where we are required to disclose information by a competent authority, court order, or other applicable legal obligation.

5. Cookies & Tracking Technologies

The EONIX site uses cookies and similar storage technologies to keep the catalogue functional, remember your preferences, and measure aggregated traffic patterns. You can configure your browser to block or delete cookies at any time; doing so may, however, disable parts of the checkout or account experience.

6. Your Rights

Subject to the laws that apply to you, you may ask us to confirm what personal data we hold about you, correct inaccuracies, delete records, restrict certain processing, or receive a portable copy. To make any such request, get in touch using the contact details at the end of this notice.

7. Age Restrictions

EONIX Research products and content are intended for qualified research professionals aged 18 or older. We do not knowingly collect personal information from anyone under 18; if we become aware that we have done so unintentionally, the data will be removed from our systems.

8. Updates to This Notice

We may revise this Privacy Policy from time to time to reflect changes in our practices, our product offering or applicable legislation. The latest version will always be available on this page, and we recommend reviewing it occasionally so you remain familiar with how we look after your data.

9. Contact Us

Questions, concerns or requests relating to this Privacy Policy can be sent to our team at:

• Email: contact@eonixresearch.com